Positive Reviews
positive:
Comfortable beds on offer
Fairfield Inn & Suites Wilkes-Barre Scranton Hotel offer guests comfortable bedding that will give you a quality nights rest. If you are a frequent traveler, you will know that one of the most important aspects of a great hotel stay is the quality of your sleep. The thick mattresses and cotton-rich linens are sure to serve their purpose.
positive:
High cleanliness levels
The housekeeping staff do a great job in keeping your room immaculately clean every day. They take pride in the work they do which can be clearly seen in the results. Your room is made to look like new when you first enter.
positive:
Convenient shuttle to casino
Fairfield Inn & Suites Wilkes-Barre Scranton Hotel offers guests a convenient shuttle service that will take you to the nearby casino and back, making traveling easier and inexpensive. This would cost you quite a lot if you do not feel like walking. This also saves you time that would have been spent calling a taxi.
Negative Reviews
negative:
Slightly outdated interiors
Although guests generally found this hotel to be comfortable, the interiors are outdated. Some guests complained about the worn furniture and old decor that is in need of replacing. A renovation would give this hotel a better image and increase guest satisfaction.
negative:
Noisy highway adjacent
Although the hotel beds provided might be comfortable to sleep on, you might find yourself awake at night due to the noise coming from the adjacent highway. The windows are not soundproof, thus letting in external street noises. If you are a light sleeper, you might find it hard to get to sleep at night.
negative:
Breakfast could be better
Even though most guests thoroughly enjoyed their stay at this hotel, many found the breakfast offered each morning to be below average. An increase in variety of foods as well as better service would greatly affect what guests thought of this breakfast.