Hotel Hilton Garden Inn Rochester Downtown (Rochester, USA)

Guests are pleased with the cleanliness of the guest rooms at this location. They report that the staff do an admirable job of keeping bathroom floors swept, carpets tidy, and bathrooms spotless. Visible, off-putting grime is not a factor at this hotel.

The staff here receive high marks. Guests say that they offer a superior level of friendliness on a routine basis. There aren’t any substantive reports of hotel staff members acting poorly or dismissive towards the guests.

It’s hard to place a value on a good night’s sleep, and fortunately, guests to this destination say that the beds contribute in a positive fashion towards that goal. Beds are comfortable, and there aren’t any of the typical bad reports that you may hear from other hotels, such as lumpy mattresses, sagging beds, or uncomfortable springs poking into guests’ backs.

Parking isn’t easy at this location. Several guests have even referred to it as confusing and messy and the vast majority agree that something needs to be done to improve the situation. The parking garage is apparently not directly linked to the inside of the hotel, and the structure of the parking situation generally seems to aggravate guests.

Guests are disappointed upon learning that there is not a complimentary breakfast option. You’ll either need to pay for the on-site restaurant’s cooked-to-order option, or rely on off-site fare.

So far, no further negative opinion has been expressed by the guests about this hotel.