Hotel Hilton Garden Inn Rochester Downtown, NY (Rochester, USA)

Smiling front-of-house staff are oft described as this hotel's greatest asset and a reason to return in and of themselves. Happy to recommend local points of interest and the area's best eateries, receptionists are true ambassadors of the city and are kind enough to accommodate early arrivals and late check-outs when possible.

New arrivals are invariably stunned at the superior standards of cleanliness maintained throughout the hotel's private and common areas. Hard-working housekeepers are perpetually praised for their endless efforts to keep all areas spotless and more akin to a five-star establishment.

Among the list of guest's favourite facilities, the fitness centre and pool are perhaps the most oft-praised. Health-conscious travellers are grateful for the spacious work-out zones with sufficient equipment to accomplish most types of exercise, including free-weights, while the pristine pool is fun for guests of all ages.

Negative reviews for this establishment are rare and represent slight slips in otherwise superior standards of service. Occasionally, an arrival struggles to locate the parking lot on account of poor signage, or a guest grumbles about the lack of in-room views, but incidences of unhappy customers are rare.