Hotel Hilton Garden Inn Louisville East (Louisville, USA)

There were numerous comments from guests indicating how they felt staff members were genuinely concerned with making them feel welcome and well accommodated. Thanks to this extremely courteous attitude, guests had great impressions regarding how they were treated during stays at this property.

Guests consistently felt that their accommodations were well maintained and fitted with all the amenities necessary to make stays especially comfortable. Some commented that the hotel looked and felt brand new.

At some hotels, the lobby is merely a part of the hotel you pass through while coming or going. However, the lobby here really makes a strong statement. Guests said the atmosphere was very calm and welcoming. They also loved the complimentary cookies and beverages that were offered there throughout the day.

This property has air-filled mattresses that are supposed to fluctuate so guests can choose he desired level of firmness. However, guests frequently found that their efforts to make changes did not seem to be effective. Some specifically commented that the beds either seemed to be extraordinarily hard, or much too soft, but never a good balance.

Guests often said that they felt the breakfast offerings should have been complimentary. Some opted to eat breakfast at the hotel once, but decided after that to eat at an off-site restaurant instead because that decision seemed to provide a better value.

There were frequent comments that even when guests had pleasant and trouble-free stays, their overall feelings about the property were not strong enough to warrant returning there. Some also said they would probably not recommend this location to friends.