Positive Reviews
positive:
Convenient location with access to the freeway.
If you’re driving into Louisville you’ll be able to quickly reach Hampton Inn & Suites Louisville East thanks to its close proximity to Interstate 64. Also, there's a range of amenities within walking distance of this hotel and it’s in a peaceful area.
positive:
The staff couldn’t be more friendly and helpful.
Excellent customer service comes as standard at this hotel, and all the professionally trained staff do a fantastic job of running the place. All your requests will be dealt with quickly and without a fuss.
positive:
Good value for money for great facilities.
This hotel is very reasonably priced when considering the large range of facilities it offers. You really could do a lot worse for your money in the Louisville area.
Negative Reviews
negative:
Be warned, you might get stuck in a smoking room.
There seems to be some instances of mixing up room reservations, or the hotel becomes full and non-smokers get stuck in smoking rooms. Either way, management needs to fix this problem quickly.
negative:
The free Wi-Fi is slow and a real pain to use.
Streaming the latest movie or downloading some music just isn’t going to happen here, the Wi-Fi is painstakingly slow. You won’t be able to do much other than checking your emails every now and again, so be prepared to use your data plan instead.
negative:
Some renovation and regular maintenance is needed.
Hampton Inn & Suites Louisville East is beginning to look a bit tatty in areas, which is a real shame because regular maintenance would have prevented things like grubby carpets and marks on the walls. A spot of renovation wouldn’t go amiss.