Hotel Hilton Garden Inn Gatlinburg (Gatlinburg, USA)

Guests liked the way this riverside eco-chic hotel near US Route 441 in central Gatlinburg, Tennessee was in a fairly peaceful location a block away from the main strip but still within easy walking distance of downtown attractions, shops and dining options. Outdoors enthusiasts loved being close to the Great Smoky Mountains National Park, a paradise for walking and biking. Motorists appreciated the free parking. Moreover, it was simple to get to theme parks, beauty spots and local attractions.

The modern rooms were reportedly tastefully decorated and well-equipped with large flat-screen TVs, mini-fridges, coffee-makers and microwaves. Reviewers said the rooms were well-cleaned, tidy and comfortable. Guests also admired the pleasant mountain views from many rooms. There was also praise for shared facilities like the inviting chemical-free saltwater pool and fitness center. The 24-hour snack shop was an added convenience.

Travelers appreciated having the option of a cooked-to-order breakfast and also praised the food and service in the restaurant. Visitors spoke highly of the professional, friendly and welcoming personnel who provided a quick check-in and had good local knowledge.

Some guests were disappointed by the fairly limited choice of TV channels. Others occasionally questioned the reliability of the Wi-Fi network, which was beset by a weak signal in some rooms.

Aging mattresses, inconsistent housekeeping standards and inadequate bathroom ventilation bothered critics in certain rooms. Some reviewers claimed their rooms were too small, especially when fully occupied. Light sleepers noted rooms facing the car park were prone to occasional noise.

Some guests who paid steeper rates to stay during peak periods occasionally raised doubts about whether they got such good value for money.