Hotel Hilton Garden Inn Chicago O'Hare Airport (Des Plaines, USA)

Guests consistently said that they received excellent service while staying here. Specifically, many guests came to this property after finding out their flights were delayed due to weather. Rather than showing a frazzled attitude, staff members always tried to do what they could to help guests, even during busy times.

When staying here, you can anticipate rooms that will be very tidy. Guests rarely found faults in the cleanliness, and when they did, those issues were very minor and quickly remedied if needed. Some guests even said the cleanliness was a highlight of their overall stays.

Some guests were particularly relieved that this property offers a free shuttle to help them get to the airport. If you are staying here because you want to rest up before an early flight, this amenity could be very helpful in reducing potential hassles.

From time to time, guests had issues with the Wi-Fi. Some felt it was excessively complicated to use, while others said the speed of the free service was so slow that it was hard to do anything worthwhile online.

Many guests commented that it would be very convenient if this hotel were to start offering a free breakfast. Some expressed their belief that other comparable properties in the area offer that perk, so it seemed logical that this hotel should as well.

Even when guests did not experience particular things that made them have unpleasant stays, there was frequent feedback about how guests expected more for the prices they paid. Despite the opinion of overpriced rooms though, guests usually stopped short of saying they'd not stay here again.