Hotel Sonesta Chicago O'Hare Airport Rosemont (Rosemont, USA)

The guests liked the level of cleanliness and the comfortable beds. The property has recently undergone some updates. The most praised feature of the hotel is the airport shuttle which works reliable and is a real perk for many who fly in or out of O'hare.

Guests encountered great customer service and willingness to make the guest happy. From housekeeping to front desk everybody truly keep the word service alive. The front desk staff will help you with recommendations and directions as well.

There are not that many options directly near the hotel, but the on-site restaurant gets good reviews from guests. The service is prompt and the quality of the food is great. The price is not too outrageous and with two dining locations, one more casual, one more elegant, you can find what fits more your taste.

There were some noise incidents either from other rooms or generally due to the location of the hotel. It helps to pack some earplugs to make sure that you will enjoy a good night's sleep.

The building itself is older and it shows a bit in the decor and overall look. The rooms have been recently updated so the interior is certainly nicer than the hallways.

Some guests had trouble to connect to the Wi-Fi or to get a fast connection. There is a 24-hour business center available so you can fulfill any tasks that need taken care of there as well with a much more reliable connection.