Hotel Hilton Garden Inn Annapolis (Annapolis, USA)

Unlike at some hotels where staff members seem to be merely going through the motions, staff members here are extremely courteous and friendly. Guests said it felt like anything they asked was accommodated for, and that nothing was too much to ask.

Guests usually found their rooms to be tidily kept, and appreciated the spacious layouts. These attributes caused guests to feel at ease and accommodated while they were away from home, regardless of the reasons for travel.

The staff have obviously worked hard to make the lobby very appealing. Guests loved the relaxed setting where they could take time to read or have conversations. Some hotel lobbies aren't special, but guests particularly took time to highlight the good points of this one.

Guests were not always thrilled with the breakfast offering at the hotel for a variety of reasons. Some felt the price was too much for what was offered, and others were disappointed that they had to pay at all. Others said the breakfast area was generally disorganized, which often meant it took a while to get food.

Guests commented about various shortcomings related to their accommodations that ultimately caused poor impressions. For example, some said the carpets looked dingy, non-smoking rooms smelled like smoke, and that some amenities were broken or overly worn.

This hotel suffers from a lack of soundproofing. Guests sometimes were kept awake by fellow guests in nearby rooms, even when those individuals were doing things at normal volume levels. That's just something to keep in mind if you are a light sleeper.