Hotel Hanoi Buddy Inn & Travel (Hanoi, Vietnam)

Customer service is said to be of a very high quality at this hotel. Reviews mention the staff to be very accommodating and welcoming, with many guests suggesting the staff will do everything they can to assist. Guests enjoy the friendly, homely atmosphere the staff help to create.

The property is located in the Old Quarter of Hanoi, positioning it very close to dozens of tourist attractions, markets and restaurants. This convenient location receives a lot of praise from the majority of guests who find it to be a premium element of this property.

It is the general opinion of guests that this hotel offers good value for money. Considering the location and lack of space in the Old Quarter, guests feel that this property is well priced and offers a comfortable, pleasant and convenient stay.

This hotel is set out across multiple floors but there is no lift available for guests. This is felt to be a big inconvenience as guests have to tackle many flights of stairs to access their rooms. Those less mobile find this a big issue and also guests have issues with their luggage when checking in or out.

Although there is free Wi-Fi in the hotel, the quality and reliability is regularly criticised. Reviews report that the speed of the Wi-Fi is often very slow and in certain rooms the connection is weak. Guests feel that extra routers could help the issue.

Multiple reviews mention issues with the bathrooms of this hotel. There are many reports of shower doors not closing properly and consequent flooding of the bathroom. Guests feel the bathrooms are somewhat neglected and could benefit from a refit.