Hotel Hampton Inn West Des Moines Lake Drive (West Des Moines, USA)

Guests state that this hotel's staff is very helpful and they offer a friendly welcome when you arrive. They also report that the staff will go out of their way to help if you have any concerns or problems during your stay. They mention that the staff also offer ideas on what to do and see in the local area, as well as restaurant recommendations.

Guests mention that the complimentary breakfast is warm and offers many choices. They state that there is a lot of variety at breakfast, including fresh fruits and bread, as well as pastries and cereals. There is also good coffee available.

Guests report that the accommodation at this hotel is spacious and clean. There is a lot of space to move around in the room and there is also storage space for luggage and personal items.

Guests state that there is a musty smell that flows throughout the hotel. They mention that it smelled like cat urine and they could not get away from the odor during their stay.

Guests mention that the housekeeping staff don't  follow up with replacing towels, toiletries and fresh linens. They state that they would be waiting for a long time before receiving new towels, shower gel, and shampoo.

Guests mention that this hotel's air-conditioning units are horrible. They state that the air does not flow out properly and the units are very loud. These guests found this disappointing as they were visiting during the summer months and were very hot in the rooms.