Positive Reviews
positive:
Excellent service from staff
Previous guests have often noted that the standard of service offered by hotel staff made all the difference to their stay. Guests are welcomed properly and check-in is efficient. Plus, the staff is happy to help with any issues and the breakfast area is well managed.
positive:
Comfortable and spacious rooms
Guests often describe the rooms at this hotel as comfortable and reasonably spacious. The custom-designed Hampton beds go down well, with more than one guest suggesting that you might not want to get up in the morning. Other amenities in the rooms are found to be well maintained.
positive:
Good for the price
When taking into account the convenient location of this hotel, the standard of service, and the selection of on-site facilities, guests have often concluded that the rates here are reasonable and are on about the right level. Freebies such as breakfast certainly help.
Negative Reviews
negative:
Free Wi-Fi can be slow
Although free Wi-Fi is offered, a number of past guests have found the connection rather slow and unreliable. A premium option is available but, as you might expect, this does incur an additional charge.
negative:
Parking might be tricky
Several guests mention that they found the parking lot at the Hampton Inn & Suites Amarillo-West was quite cramped. Most people manage okay but you may find it tricky if you are driving a larger vehicle.
negative:
Some housekeeping concerns
Reviews of this hotel indicate that the cleanliness of the rooms is sometimes an issue. It's not like they are filthy but guests have noted that they sometimes look like they have had a quick wipe down as opposed to a thorough deep clean between guests.