Positive Reviews
positive:
A Wonderful Work Out
The hotel's 24-hour gym impresses active guests with a large selection of free weights and state-of-the-art cardio equipment featuring LCD touchscreen TVs. Reviewers appreciate the complimentary tea, refreshing juices and fresh fruit offered after a hard workout.
positive:
Clean and Serene
Guests continue to rave about the luxurious, on-site Four Seasons Spa. Travelers rate the spa's talented in-house masseurs as well as the wide-selection of deluxe face and body treatments available. Many guests are impressed by the immaculately clean treatment rooms, saunas and Jacuzzi.
positive:
Inspirational Italian
The hotel's signature restaurant and bar Cielo consistently garners high praise from hungry guests. You'll love the modern Italian cuisine with hand-made pasta and house-made pizzas all crafted from locally sourced ingredients. Travelers just can't get enough of the skyline and river views from its terrace.
Negative Reviews
negative:
Second-Hand Smoke
Smoking is still permitted in some indoor areas of this hotel. Travelers are divided on this policy, but many think an outright ban is long overdue, especially those traveling with young children. Some reviewers find large groups of congregating smokers in certain areas lowers the luxurious tone somewhat.
negative:
Take a Suite
Some guests find this upscale hotel's standard rooms are on the petite size, while others who have stayed in them have griped about old furnishings, disturbances from adjacent rooms, and uninspiring views. Travelers who book suites, however, seem consistently delighted with their choice and the leap in luxury it affords.
negative:
Self-Parking Stresses
A confusing and convoluted parking process gets some hotel visitors off to a bad start. Guests can make use of charged valet parking or self-park for free. However some note that a room key is necessary to self-park, creating unnecessary stress for frazzled travelers who don't normally check in until their car is parked.