Hotel Four Points by Sheraton Virginia Beach Oceanfront (Virginia Beach, USA)

Previous guests of this hotel report that the staff, from the housekeeping and breakfast staff to those working on the front desk, are efficient, polite, and helpful at all times. Many said that because of this, the Surfside Oceanfront Inn is a cheerful and happy place to stay, offering excellent customer service.

Guests were particularly impressed with the oceanview rooms at this hotel, but people also commented on how clean and modern their rooms were overall. Most report that the rooms here are spacious, well-equipped, clean, and comfortable.

The Surfside Oceanfront Inn provides its guests with a hot breakfast each morning. Most previous guests commented that this is well above average in terms of quality and choice, setting them up well for the day ahead.

A number of guests have commented that the lobby area of this hotel is unappealing and even drab. There have been reports that some areas of the hotel are undergoing renovations, and many feel that this part of the accommodation could do with a makeover, as it lets the rest of the hotel down.

A number of guests report that the hotel elevators are slow, particularly in the mornings and at other busy times. As a hotel with guests staying on a number of levels, this was frustrating for many, particularly if only one elevator seemed to be in working order.

Some guests noticed that, while clean and well-maintained, this hotel is old and perhaps in need of an update. However, many guests noticed signs of maintenance and refurbishment work during their stay, and so it would seem as though many areas are in the process of being updated.