Positive Reviews
positive:
Central location and close to the train station.
Slap bang in the middle of Pleasanton, Four Points By Sheraton Pleasanton puts you within walking distance of many restaurants, shops, bars and other local amenities. A Bay Area Rapid Transport train station is less than 15 minutes’ walk away, where trains to San Francisco depart.
positive:
Lovely landscaped gardens surround the hotel.
This place has a beautiful garden and patio area, the perfect place to wander around and unwind, and as you explore you’ll see the large fountain and pond. This green oasis really is one of the hotel’s best assets.
positive:
Comfy beds for a good night’s sleep.
The beds here are great, very comfortable and easy to get some relaxing rest on, and the linen is also fresh and clean. Overall the bedding is in great condition and just what you need after a tiring day.
Negative Reviews
negative:
No elevator to help get your luggage upstairs.
If you’re not staying on the ground floor be prepared to haul your luggage up the stairs because there is no elevator here. Request a ground floor room to avoid this.
negative:
Free Wi-Fi is a bit hit or miss.
Staying connected to the free Wi-Fi provided is a pain. Sometimes it does work fine, but other times it continually drops out, so you’re forever having to reconnect. Make sure you can get a good signal when you arrive in your room.
negative:
Hotel needs to be kept in better condition.
One big issue that seems to be overlooked at Four Points By Sheraton Pleasanton is proper maintenance. Carpets are beginning to looked stained and shabby, fittings are getting loose and the overall appearance of the hotel is becoming drab.