Positive Reviews
positive:
Impressive service from staff
Previous guests have been impressed with the attitude of the staff at the Fairfield Inn & Suites Amarillo West/Medical Center, often describing the team as friendly and approachable. Also, reviews indicate that the staff goes out of their way to help with individual situations.
positive:
Enjoyable breakfast and extras
Although a handful of guests would have liked to have more choice at breakfast, most have been satisfied with the variety of available items. Plus, the breakfast area is well organised and the service is good. Guests have also enjoyed the cookies and note that hot drinks are available until late in the evening.
positive:
Clean and comfortable rooms
The quality of the rooms at this Amarillo hotel has pleased past guests. The accommodation is frequently described as clean and comfortable. Plus, guests are impressed with the range of amenities including in the room, often stating that highlights include the beds and the selection of premium TV channels.
Negative Reviews
negative:
Some disappointment with the pool
Many guests have found the pool a plus point of their stay but a small number comment that they were surprised it wasn't larger. Also, the temperature of the water was too low for some guests.
negative:
No adjoining rooms
Guests who were travelling as part of a large family group were sometimes disappointed to learn that there are no adjoining rooms at this hotel. On the plus side, it will usually be possible to secure adjacent rooms if you book your stay in advance.
negative:
Occasional problems with Wi-Fi
There doesn't appear to be any serious issues with the Internet here, but some guests do report having a few issues when trying to get online. It seems that the problem may be device specific as guests staying in the same room had varied results.