Positive Reviews
positive:
Convenient location off the turnpike.
Fairfield Inn Portland Maine Mall is located just off the Maine Turnpike (I-95), less than ten minutes from downtown Portland. Guests praise the hotel's location for providing easy access to shopping, dining, and the region's coastal attractions.
positive:
Complimentary extras prove popular.
Guests are quick to praise the added extras provided by the hotel. Services that are provided free of charge include Wi-Fi, parking, local and airport shuttle, breakfast, and an evening reception.
positive:
Hotel staff is generally friendly and kind.
While a small number of guests express dissatisfaction with the hotel staff, the majority of guests find employees to be friendly and kind. The hotel's front desk team, housekeepers, servers, and shuttle drivers are all reported to be amenable people.
Negative Reviews
negative:
Guestrooms are reported to be on the small side.
Some guests staying at Fairfield Inn Portland Maine Mall find accommodations to be on the small side. A number of guests report that there is little room to move around and that furniture is crammed into rooms.
negative:
Bathrooms are compact and restrictive.
As with the hotel's guestrooms, private bathrooms are also reported to be on the small side. Guests report that the main issue is that there is little counter space to work with, while others find it tricky to get in and out of the shower.
negative:
Breakfast room can become very crowded.
The hotel's complimentary breakfast buffet is very popular with guests, so popular in fact that the breakfast room can become very crowded. A number of guests report that a lack of seating means the day doesn't always start off the right way.