Hotel Extended Stay America Suites - Raleigh - Research Triangle Park - Hwy. 54 (Durham, USA)

Visitors to the Research Triangle Park loved the location of this property as it put them within easy reach of associated businesses, research sites and industrial areas. The direct access to State Route 54 and proximity of Interstate 40 made it quick and easy for drivers to get to downtown Durham plus neighbouring Raleigh, area attractions, universities, shopping malls and the airport. It also appealed that there were bus stops, filling stations and lots of places to eat in the surrounding area. The free parking was another bonus.

The customer service was reportedly good and many visitors said they dealt with pleasant, professional and obliging personnel who seemed happy to help. Animal lovers appreciated the pet-friendly policy.

According to many travellers, the spacious updated rooms were often comfortable and clean. Several visitors mentioned that they found the accommodation fairly quiet. Reviewers on extended stays liked the way they could easily prepare light meals at their own convenience because the rooms featured well-equipped kitchenettes. Budget-conscious guests welcomed the competitive room rates, often adding that they got fair value for money.

Some critics disliked the way the free housekeeping only occurred once a week. There were also reports of maintenance and cleanliness issues in certain rooms such as unsatisfactorily cleaned bathrooms, stained bedding, damaged furniture and dodgy plumbing. Despite the non-smoking policy, several visitors detected lingering smoky smells in certain rooms.

According to several critics, the free grab-and-go breakfast featuring fruit, muffins and coffee was lacking in sufficient food and drink options.

Although many travellers welcomed the free Wi-Fi network, others criticized the network for offering slow speeds or unreliable coverage at times.