Hotel Extended Stay America Suites - Memphis - Germantown West (Memphis, USA)

Most guests found the service provided at this hotel to be top-notch. Amongst reviews there are several stories about how the staff ensured past guests enjoyed their stay, with a number of different staff members mentioned by name demonstrating the personal touch reviewers experienced at this establishment.

The majority of reviewers found these studios to be well-equipped with everything they needed to enjoy comfort and convenience throughout their stay. Rooms are nicely furnished to appeal to a variety of tastes, are complete with all the necessary furnishings and fittings guests require to be self-sufficient, and are maintained to a high standard.

Many guests comment that they felt very safe at this hotel, indicating that security is more than satisfactory and that the neighborhood is pleasant.

A small number of past guests encountered issues with their booking, whether they used a third party website and the rate was not honored by the hotel or were charged an extra day when allowed to check in early.

Overall reviews of the service at this hotel are very positive, but some guests had negative tales to tell of their experience with staff. The negative stories are fair outnumbered by positive ones, however.

As this hotel is designed to accommodate long-term stays, the needs of short-term guests are not necessarily met by the services provided. Future guests should note that there is no daily room service at this hotel, which some reviewers were unhappy with.