Positive Reviews
positive:
Lots of love for the new look..
The Embassy Suites Memphis has recently finished a full renovation of the lobby and atrium area, and is currently remodeling the guest rooms floor by floor. Early reviews of both spaces are very positive, with guests raving about the "inviting", "beautiful", and "comfortable" decor.
positive:
Friendly, helpful staff
Many guests have given the front desk staff positive reviews, often commenting on their smiling faces and cheerful, efficient approach to resolving issues. Compliments are also due to the chef; many guests enjoy the full American breakfast buffet as well as the cooked-to-order menu.
positive:
A quiet yet convenient location
The Embassy Suites Memphis is located in the Poplar/Germantown area, a quieter business district that is within a short commute of many tourist destinations including Graceland, the Memphis Zoo, and the Civil Rights Museum. There are many restaurants nearby, and Beale Street is not too far off for guests interested in nightlife.
Negative Reviews
negative:
Too family friendly for some..
Some note that the location seems to be a top choice for families and family reunions, which generally means that adults need to pick their times wisely if they want a relaxing swim in the pool.
negative:
No more koi..
Though the new look is getting positive reviews as yet, several guests admit to feeling nostalgic for the old, signature Embassy Suites atrium features, such as the koi pond and the ducks.
negative:
Patience is a virtue.
Several guests grow impatient waiting for the elevator, while others have a hard time in the omelet line. Those who stayed during the thick of the renovation generally advise their fellow guests to wait or inquire about the project's progress before booking.