Positive Reviews
positive:
Handy location near shops, dining and barracks
This property's location off Interstate 77 in the eastern outskirts of South Carolina's state capital of Columbia appealed to reviewers because there were several eateries in the vicinity as well as shopping options, petrol stations and bus stops. Visitors to Fort Jackson were delighted with the hotel's location because it was so close to the barracks. The free parking proved popular with motorists, who also mentioned it was easy to reach regional attractions, universities, golf courses and shopping malls plus the airport and downtown Columbia.
positive:
Customer service praised
Guests frequently sang the praises of the professional, obliging and friendly members of staff, who offered good customer service. The pet-friendly policy was welcomed by animal lovers.
positive:
Updated rooms with well-equipped kitchenettes
The smartly revamped rooms were a hit with many guests, especially those on extended stays because there were self-catering facilities provided in the fully-equipped kitchenettes. Lots of travellers said they found their rooms spacious and clean. Those prioritizing affordability usually felt their stays represented reasonable value for money due to the wallet-friendly rates.
Negative Reviews
negative:
Reports of road noise and nuisance smells
Light sleepers remarked that in certain rooms facing the freeway it was occasionally possible to hear nuisance noise from passing traffic. In some rooms there were also reports of unpleasant musty smells and lingering smoky odours, despite the smoke-free policy.
negative:
Maintenance and cleanliness grumbles
Cleanliness and maintenance issues disappointed guests in certain rooms. These included stained bedding, bathrooms and carpets that could have been more extensively cleaned, clogged drains and sluggish free Wi-Fi speeds. Some critics also wished the free housekeeping had been provided more than once a week.
negative:
Free breakfast disappointed some reviewers
The free grab-and-go breakfast underwhelmed some reviewers, who claimed the range of food and drink options was too restricted.