Hotel Embassy Suites Charlotte (Charlotte, USA)

Many guests comment that the cheerful and personable pair of chefs running the made-to-order breakfast grill are easily the highlight of the morning buffet, and they are even happy to wait in line for their creations. Guests are generally pleased with the rest of the buffet items, and the evening manager's reception is also very much appreciated.

Many guests have described the rooms as comfortable, clean, and spacious. The "homey" feel and practical two-room layout is a hit with most guests, especially families and groups who value the added privacy and flexibility.

Guests appreciate the hotel shuttle from the nearby airport and to the LYNX light rail station, which offers a quick, direct commute into downtown Charlotte for shopping and sight-seeing. Drivers appreciate that the hotel offers free parking and easy access to the I-77 & I-485.

The hotel is older, and guests generally agree that the rooms are not aging gracefully. Worn, dated furnishings and decor, an "old" or "musty" smell, and assorted maintenance issues are increasingly reported by recent guests. However, an interior renovation is planned for the fall of 2015.

Though, with some notable exceptions, most guests are pleased with the overall level of cleanliness in their rooms, several reviewers note that the staff is having a harder time maintaining the atrium and pool areas during their "prime times".

The hotel seems to be a popular choice for large family reunions and youth sports teams, and Individuals or small families visiting for a day or two have felt "lost in the crowd". Some have also been disappointed in management's response to their concerns about cleanliness, noise, or booking details.