Hotel house Charlotte Airport (Charlotte, USA)

What sets this hotel apart is the genuine interest exhibited by highly-attentive personnel. Not only are reception staff welcoming, but breakfast staff will ask how you slept, bar staff will ask how your day was, and housekeepers will ask if you need anything to be more comfortable.

Reviewers are invariably delighted with their spacious accommodations, which are more like apartments. Lavish but tasteful, living spaces feature all the mod-cons and an incredibly well-equipped kitchen stocked with every utensil imaginable. Dual TVs and solid Wi-Fi delight, while incredibly comfortable beds are heavenly.

All things considered, guests feel they get real value for money. The experience is one of a high-end hotel in every respect, but with free parking (a rarity in the area), complimentary Wi-Fi and breakfast included in the room rate, visitors leave feeling they have gotten great value.

The dearth of bad reviews for this hotel speaks volumes as to the high standards almost always maintained. Some guests recoil at the long, dark hallways that sometimes smell of smoke, while others moan about minor maintenance issues and housekeeping hiccups. For some, AC units are too loud to sleep.

Negative reviews for this hotel are few and far between. From time to time, a guest remarks that the area around the hotel is dimly lit, and doesn't feel entirely safe at night, especially for solo female travelers. According to a similar number of reviews. The parking lot would also benefit from better lighting.

While a wealth of positive reviews praise the buffet breakfast, there are occasional instances where standards slip. During peak times, popular items can sit unreplenished, annoying some hungry guests, while empty coffee pots perplex others. Late arrivals are sometimes surprised at the chaotic scenes they step into.