Positive Reviews
positive:
Very well-equipped hotel
Several guests have been pleased with the facilities available. Without even leaving this hotel guests can enjoy a full workout at the well-equipped health and fitness center, take a dip in the indoor pool or relax in the whirlpool available.
positive:
Perfect for golf enthusiasts
The 18-hole Blue Ridge Shadows Golf Club is adjacent to this hotel affording guests who enjoy playing the game fine accommodation when they stay at this hotel. Not only is it situated conveniently, but several reviews also boast about the spectacular views of the golf course enjoyed from the comfort of their rooms.
positive:
Dining is no problem
Guests are thrilled to have Houlihan's restaurant and bar attached to this hotel. One can enjoy breakfast, lunch and dinner with the benefit of children 12 and under eating free without leaving the hotel. Guests can also enjoy several fine restaurants available in the area as well as in-room dining.
Negative Reviews
negative:
Staff and receptionist service could be improved
In several reviews, guests have made mention of the service given by staff members and the front desk receptionists. Friendliness, or the slight lack thereof, is something that has come up in negative reviews as well as staff being disorganized with regards to certain things.
negative:
Rude waitrons at the on-site bar and restaurant
In several reviews, guests have expressed their dissatisfaction towards the staff members operating the on-site bar and restaurant. Rude remarks as well as below-average service has been given, especially by the bar-tenders. In several reviews, guests have expressed their
dissatisfaction towards the staff members operating the on-site bar and
restaurant. Rude remarks as well as below-average service has often been given
to guests, especially by the bar-tenders.
negative:
No in-room safety deposit box
Reviews have indicated that the fact that this hotel does not have in-room safes is concerning. Guests do not feel at ease leaving their personal and valuable belongings unsecured in the room while they are out and have urged this hotel to invest in such features.