Positive Reviews
positive:
Convenient choice for San Antonio airport.
The hotel is located on the other side of the freeway to San Antonio International Airport, with a drive of less than a mile connecting the two. This convenient location, coupled with the hotel’s complimentary shuttle service, makes the hotel a popular choice with airport users.
positive:
Friendly and welcoming staff.
According to past guests, the hotel staff does a good job of providing a warm welcome and a friendly staff. Reception employees are said to do a good job in trying to remedy problems arising as a result of the worn out condition of the hotel.
positive:
No further advantages reported.
So far, no other recent positive opinion has been expressed by guests about this hotel.
Negative Reviews
negative:
Hotel in need of a face-lift.
Reports indicate that the hotel itself has seen better days. Exposed wiring, aging linens, dim hallways, sloppy paintwork, and torn curtains are just some of the shortcomings noted by past guests, who suggest the property is in need of a face-lift.
negative:
Dirty carpets prove off-putting.
According to reports, the hotel’s communal spaces all feature heavily-stained carpets, which leave a negative impression on guests. Furthermore, guests report that these carpets are often dirty as well.
negative:
Small breakfast area.
The hotel offers guests a complimentary continental breakfast. Guests report that this breakfast is served in a very small room, with nowhere near enough space to accommodate the number of guests staying at the hotel. Additionally, food is said to go quickly, leaving nothing for late risers.