Hotel Extended Stay America Suites - San Antonio - North (San Antonio, USA)

Most guests were very happy with their room, saying it was well-appointed with useful inclusions such as the full kitchen with a refrigerator, which families in particular appreciated. Rooms are described as clean and spacious with comfortable beds.

The majority of reviewers say the location of this hotel suited their purposes perfectly. Those in the area for business found the situation convenient while leisure travelers liked the proximity to the city center and major attractions.

Service at this hotel is reportedly excellent. Some guests say the staff ensured their stay here was one of their best ever hotel experiences, while others talk about how pleased they were with the way staff handled problems and how quick they were to fix issues.

While most guests were pleased with the state of their room, others say they found the hotel in general to be in need of an update. There are reports of broken items in rooms, items that should be replaced, and some other maintenance issues such as excessively loud air conditioners. Reviewers also comment on the lobby and how they did not find it very welcoming.

Those who chose the hotel for a short visit were not quite as pleased overall as those staying longer-term. The hotel is clearly designed for long-term stays and therefore, is more suited to such guests.

Due to this being a long-stay hotel, there is no daily housekeeping service provided, which some reviewers were unhappy about.