Positive Reviews
positive:
Ideally set near Collinsville’s major attractions
The hotel has close proximity to restaurants, dining facilities, shopping centers, and amusement parks, so guests have enjoyed their stay for they can easily roam within the surrounding areas. Many major establishments such as Cahokia Mounds State Park, Walmart, and Gateway Center are also nearby.
positive:
Fully-appointed, modern rooms
Guests were impressed with the clean and well-maintained rooms especially the bathroom area. The recent room updates and modernization were satisfying according to most guests. The couch, television, coffee tables, mini-fridge, microwave, ironing facilities, hairdryer, and toiletries were more than adequate to meet all the needs of the guests.
positive:
Well-trained staffs offer superb hospitality
Due to the helpful and friendly assistance of the staff especially the receptionists, most previous guests were pleased with their overall hotel experience. The staff did everything they can to meet all the needs and special requests of the guests.
Negative Reviews
negative:
Uncomfortable beds and mattresses
A number of previous guests had issues with the poor quality beds. The bed sheets were not clean and the mattress was very firm and uncomfortable. The bed was also bumpy so most guests experienced backaches and had difficulty sleeping.
negative:
Limited breakfast offering
Most guests were disappointed with the ‘carb-only’ option offered for breakfast at the hotel. Eggs and fruits, which were typical and standard breakfast food served at hotels, were not available. Moreover, most of the food such as oatmeal and milk always ran out of stock so guests have to make it on time for breakfast.
negative:
Insufficient pool size
The pool was small and was not enough to accommodate the total number of guests at the hotel. According to previous guests, the pool area was also quite dangerous especially for kids due to the slippery tiles.