Positive Reviews
positive:
Convenient location for airport travelers.
San Jose Airport Garden Hotel is located less than a mile from San Jose International Airport, making it a good choice of accommodations for travelers passing through the airport. Guests report that the hotel's complimentary airport shuttle service makes access the airport even easier.
positive:
Close to light rail link.
The hotel is less than a minute's walk from Metro/Airport Station on the VTA Light Rail system. Guests report that this makes it easy to access downtown San Jose, Santa Clara, and more.
positive:
On-site parking comes free of charge.
Guests are quick to praise the hotel's on-site parking facilities, which are provided free of charge.
Negative Reviews
negative:
Outdated property in need of refreshment.
While some guests find San Jose Airport Garden Hotel to be suitable for their needs, others report that accommodations are let down by the state of the property. Reports suggest that some appliances are outdated and the hotel suffers from several plumbing issues.
negative:
Housekeeping services not always spot on.
Guests report that the level of housekeeping at the hotel is not always satisfactory. Some guests find rooms to be dusty and dirty upon arrival, while others describe instances in which the housekeeping team does not attend rooms on a daily basis.
negative:
Outdoor pool can be a little cool.
During the summer months the hotel's outdoor swimming pool, said to be the largest hotel pool in all of San Jose, proves popular with guests. However, when the weather cools, guests report that the pool can be a little cool, an issue not helped by it not receiving a lot of natural sunlight.