Hotel Country Inn & Suites by Radisson, Lansing, MI (Lansing, USA)

The location is ideal for shopping and the Capitol building, with plenty of parking for guests, the staff were efficient and performed the check-in efficiently and quickly. The proximity of the Interstate Highways was a good point for some, as was the accessibility if downtown Lansing with plenty of restaurants and stores.

The rooms were found to be modern and clean, and the staff were well liked by guests who had the feeling that they would go out of their way to make their clients feel comfortable. The bathrooms were found to be well equipped and generously supplied with toiletries and towels. The fitness center was considered to be a useful facility.

The breakfast was well liked by many guests, and considered to be one of the best points of the establishment.

The sole ice machine for the entire hotel had an out of order sign on it, but was in fact working. In fact it was felt that the hotel is showing its age, with carpeting needing cleaning or replacement in places: however renovations are taking place.

Guests who reported when the Internet connection was not working were annoyed that the reception staff were not more honest about the problem and made out that it would soon be fixed. They were also disappointed by the lack of a bar or restaurant. Others comment reported that the Internet connection was not reliable.

This is a popular and populated hotel, so it gets busy and rather crowded around the public areas at, for example, breakfast time.