Positive Reviews
positive:
Receptionists are loved by guests
Upon entering the establishment, you will be greeted by the staff members with warmth. They will earnestly listen to your demands, and will give their hundred percent to satisfy them. Whether you are a new guest or a returning one, they will treat you with fairness and respect.
positive:
Well-maintained and spacious rooms
Country Inn & Suites By Carlson Beaufort West's rooms are well appointed and spacious. They may be lacking in some luxurious amenities, but the rooms will not be a disappointment when it comes to cleanliness. You will not see a trace of the previous occupants, and you will be surely comfortable during your stay.
positive:
Friendly and cooperative staff
Excellent guest satisfaction goes from the staff at the reception down to the members of the housekeeping team. Every staff puts extra effort and hard work in order for you to have a good time. Moreover, they will work hard but will not let you see a sign of their fatigue and other negative emotions.
Negative Reviews
negative:
Slow Wi-Fi connection
Even though it is provided free, Wi-Fi connection is slow. However, you can use the computers at the 24-hour business center, or you can visit nearby restaurants that offer fast and reliable Internet connection for added fees.
negative:
Lack of towels
There are not enough towels in the rooms, and there are no towels in the pool as well. However, you can request nicely for extra towels via phone and have a staff bring you a towel in your room.
negative:
Minor issues with the pool area
There is no ventilation in the pool area so it could be extremely hot. Other guests also reported that the pool has a strong chemical smell. However, there are many other amenities the hotel offers, and there are nearby tourist attractions you can visit.