Holiday Inn Hotel & Suites Beaufort at Highway 21, an IHG Hotel (Beaufort, USA)

Guests frequently describe the rooms as "huge", with a comfortable seating area in the standard rooms and a large separate living room in the suites. Many also report a good night's sleep in a comfortable bed, while guests on the riverside enjoy gazing out at the marshes and palm trees.

Most guests award the front desk and housekeeping high praise for their friendly, helpful, and professional customer service, noting that they seem pleased to accommodate special requests and share their knowledge of the area. Many also comment on their smiling faces and evident pride in their work. The popcorn and iced tea in the lobby are a welcoming gesture.

Guests give rave reviews of the food at the hotel restaurant, noting that it is creative, delicious, and reasonably priced, with an inviting patio overlooking the marsh. The bartenders and wait staff also receive kudos for their friendly, attentive service.

Several guests have commented that there are only two elevators in the building, which has 4 floors, and some guests found the wait a bit long. A few others arrived during a peak time, such as during a graduation weekend at the nearby Marine Recruitment Center, and experienced delays at check-in or in the restaurant.

Though most guests are very pleased with the overall condition of their rooms, an unlucky minority found items the housekeeping team had missed, or else found that their room had been missed entirely.

A few guests were troubled by noisy or inefficient air-conditioning, a particularly difficult issue for those un-used to the heat in South Carolina.