Hotel Country Cascades Waterpark Resort (Pigeon Forge, USA)

Although guests love the fact that Country Cascades Pigeon Forge hotel stands elegantly on minimally landscaped gardens, the impeccable and highly personalized customer service that the hotel provides is really what wins the hearts of most guests. Staff members are warm and courteous and many easily remember names of guests on subsequent visit.

The hotel features an expansive 246 square meters of conference and meeting space that is just perfect for hosting large events.

Set on a spacious, tranquil creek with a picnic site, the hotel is centrally located close to major attractions and a large shopping complex in Pigeon Forge. The hotel's setting away from the busy highway inures it from excessive noise.

Some guests have complained that the standard queen rooms are too small resulting in the air conditioning units blowing directly on the beds and causing discomfort. The indoor and outdoor pools are also on the smaller side.

Whereas the Country Cascades Pigeon Forge hotel delivers exquisite services and flaunts a lot of space including event space and a picnic site, the lack of an on-site restaurant detracts from the otherwise good living experience.

Despite the hotel providing a computer station and free Wi-Fi in all public places and in the rooms, a common gripe by some guests is the rather weak Wi-Fi signal especially in rooms that located from the router.