Positive Reviews
positive:
Clean, comfortable, and roomy rooms...
Many guests describe the rooms as spacious, quiet, and comfortable, particularly due to the separate sitting area for lounging. The beds get top marks for comfort, and the housekeeping team is often commended on the "like new" condition of the rooms. The evening manager's reception is a welcoming and "homey" touch as well.
positive:
Make a splash...
Young families and guests travelling with their grandchildren often choose the hotel for the splash pad attached to the indoor pool area, an absolute delight for toddlers. The deepest end of the pool is also only about five feet, which is a plus for older kids.
positive:
Close to shops and restaurants...
Guests who prefer a more "peaceful" atmosphere at night like the hotel's location in the west end of the city, surrounded by big box shopping and a mix of local and chain restaurants. Drivers also find the location convenient to the Interstate and downtown when it's time for some sightseeing.
Negative Reviews
negative:
It takes all kinds...
Though the front desk staff receive many positive reviews for cheerful, efficient, and helpful service, a few individuals seem to be dragging down the hotel's overall rating in this category with their "unfriendly" attitudes or unaccommodating responses to requests.
negative:
A little too refreshing...
Though the pool area is very popular, it is not overly large and can get crowded with happy kids. Also, some find the water temperature dips too low during the winter months, particularly in the splash area.
negative:
A matter of taste...
Though most guests rate the breakfast bar as "above average" in terms of overall variety and presentation, reviews of the eggs and coffee are a bit mixed. The overall atmosphere is a little too noisy for some, too, as the hotel is popular with young families.