Positive Reviews
positive:
Impressive staff assistance is ensured!
Guests commend the courteous and professional assistance of the staff! They were very warm and wanted to make sure all the needs of the guests were being met. Moreover, they were very efficient especially during the check-in/checkout process, and made sure the guests were able to get their desired rooms.
positive:
Ideal spot in Lewisville- near many establishments
Most guests are impressed with the close proximity of the hotel from major establishments such as restaurants, Vista Ridge Mall, Dart stations, airports, and famous tourist spots. The practical and perfect location of the property was one of the main reasons why the guests chose the hotel.
positive:
Well-maintained pool area
Comfort Suites Vista Ridge Mall Lewisville’s guests are pleased with the indoor swimming pool, which is well-suited for families with kids. It is clean and well-maintained, as well as the hot tub. Furthermore, there is also a cozy pool area- perfect for travelers who want to have some “me” time.
Negative Reviews
negative:
Minor plumbing issues
Problems with the water not draining properly from the sink and shower area due to plumbing mistakes were encountered by guests. The toilet flush was also not working properly and had to be reported to the reception area to be fixed.
negative:
Unbearable noise is present!
Guests were disappointed with the different kinds of noises that can be heard within the premises. These noises include loud hammering due to on-going renovation, noisy fire alarms, loud barking of dogs, and banging of doors from both guests and the housekeepers.
negative:
Unappealing and unsatisfactory room experience
Due to the on-going construction, the overall poor quality of the rooms was one of the main issues raised by guests. The rooms were not clean and had some cobwebs in some parts. Moreover, the carpet was dirty and needs to be replaced.