Positive Reviews
positive:
Convenient location
The hotel is only a ten-minute drive from the Norfolk International Airport, which is ideal when flying out early in the morning or only having a one-day layover. Moreover, there are plenty of restaurants near the hotel and The Gallery can be reached within ten minutes, where you'll find ample shopping opportunities. The Naval Academy and a grocery store are within walking distance of the hotel, and a 20-minute drive gets you to the beach.
positive:
Comfortable rooms
As many guests pointed out, the rooms are cozy and equipped with helpful amenities like air-conditioning, fridges, microwaves, irons and free Wi-Fi. The larger suites were a hit among families, since you won't be quite as cramped and the beds are a bit removed from the entryway doors.
positive:
Great staff
Guests stated that the entire staff was outgoing, personable, friendly and that the front-desk staff was always willing to go the extra mile to satisfy guests' needs. They volunteer helpful information on local attractions and restaurants and were quick to respond to special requests.
Negative Reviews
negative:
Housekeeping not always perfect
A few guests noted that housekeeping failed to provide bedding for the pull-out sofa and didn't perform a thorough cleaning at times.
negative:
Breakfast nothing to write home about
As guests noted, the free breakfast offers the typical staples like eggs, bacon, pastries, coffee and milk but could use some more variety, and the breakfast area is rather small especially when the hotel is at capacity.
negative:
Minor room complaints
A few guests reported that the air-conditioners were quite noisy, which they found a bit bothersome during the night.