Hotel Cherokee Lodge (Cherokee, USA)

Guests speak well of the professional yet friendly assistance of the staff. The staff was extremely helpful all throughout their stay. Moreover, they were very informative and were more than ready to provide useful information to the guests about major attractions within Cherokee area.

Almost all of the positive reviews were from guests who were deeply impressed with the high quality beds and pillows! The mattresses were extremely soft and comfortable while the pillows have the right soft texture and fresh. The sheets and pillow cases smelled clean and there were also extra blankets provided.

Due to its nearness to the centre of town and other Cherokee major attractions, guests chose this property so they can conveniently travel within the surrounding areas. The property is closely situated to the Saunooke village, Harrah's casino, restaurants, and stores.

Although clean, many guests were surprised with the actual size of the pool which was relatively smaller compared to the photos posted on the Website. The on-site pool was small so most guests especially kids were disappointed and did not want to use the pool area.

Despite giving away vouchers for breakfast, previous guests were still uncomfortable with the idea of not having its own breakfast on-site. Guests had to leave early in the morning to redeem their breakfast at the nearby restaurant, which was very inconvenient.

Due to the lack of a proper lift, guests had to manually walk through a large ramp instead of stairs, which was quite uncommon for most hotels. This issue made it difficult for guests who were carrying plenty of luggage, and for those who were physically challenged.