Positive Reviews
positive:
Well up to Standard
Reports from guests, many of whom are regular visitors to Best Western hotels, indicate that the Santa Fe establishment is well up to the standard that they have come to expect from the brand. Staff in particular have impressed visitors with their helpfulness, recommendations for eating places, and provision of general information.
positive:
Good Breakfast and Facilities
The free breakfast impresses with its variety, as does the availability of the pool and the well equipped fitness center: guests were pleased to be able to have a swim at night, as the pool stays open till late.
positive:
Well Decorated and Comfortable
The hotel's décor is appreciated and the guest rooms, beds and bathrooms are all very comfortable and well equipped. An upper floor room, away from the elevator, is recommended as being very quiet. The very quick and efficient check-in impressed guests.
Negative Reviews
negative:
Ordinary Location
There are no views as the hotel is in a rather hemmed in situation in the town and is located some miles from downtown plaza area, but it is otherwise convenient.
negative:
Tired Air Conditioning
Due to the age of the hotel the air conditioner is old and it does not have auto fan option, guests were disturbed by the noise it made during the night, but could not turn it off or the room became stuffy. It is not a very powerful air conditioner.
negative:
Electric Points Needed
It was felt that the room needed more power outlets for users of computers and electrical items.