Hotel Banyan Tree Club & Spa Seoul (Seoul, South Korea)

Most guests have loved the fact that there are pools in many of the rooms at this property. Having direct access to a small pool provided guests with luxury that many hadn't experienced before and was a selling point of this property.

Past guests have enjoyed the mountain views that are present in many of the rooms. These guests liked being able to relax in their rooms while looking at the mountains and the city of Seoul below, as it provided a serene environment inside the hotel.

Numerous guests have said good things about the hotel's staff. The staff at this property works hard to provide a five-star level of service and is always standing by to ensure that you have everything that you need. In addition, the staff will greet you with a smile throughout your stay.

Guests have mentioned that this property doesn't have the best location, as it is on top of a hill and is away from the Seoul metro area. As a result, you might have to drive if you want to leave the hotel to visit a restaurant or bar, since there isn't much within walking distance.

There have been complaints about the line-ups throughout this hotel. Guests have been forced to wait at reception and in the restaurant before being served, which has taken away from their experience as a whole.

Multiple guests have complained about the temperature of the rooms. There have been mentions of the rooms being too hot in the summer and too cold in the winter, suggesting that the hotel's climate control doesn't work properly.