Hotel Aspen Suites - Rochester (Rochester, USA)

Guests say this hotel features very comfy suites that are clean, spacious, and very well appointed with everything guests need to make them an ideal home away from home. The kitchenettes are well-stocked with a variety of utensils making it easy for guests to prepare almost any meal. Furthermore, the rooms are very quiet and perfect for relaxation.

Guests say that the staff here is fantastic: very warm, friendly, and extremely helpful. The level of customer service far exceeds that of a typical three-star property. Further, staff members are very resourceful and eager to help guests pick the best tourist spots to visit close to this property.

Many guests who visit Aspen Suites Rochester also visit Mayo Clinic. The clinic campus and surrounding streets are usually very busy and the available parking lots are frequently jam-packed with vehicles. This hotel offers ample and secure underground parking which many guests find very comforting and reassuring.

Aspen Suites Rochester features a Green Clean program that involves deep-cleaning of the suites once a week. Several guests have however noted that this is not nearly enough to keep the suites clean at all times and have suggested the hotel needs to clean more often. Further, some guests have reported that the air in the rooms is too heavily scented which can potentially become problematic for guests with respiratory allergies and/or asthma.

A few guests have reported the mattresses here are a bit too hard and lumpy that makes for rather uncomfortable sleeping.

The access to the underground parking is long, narrow, and winding which makes getting to the parking lot a bit tough.