Positive Reviews
positive:
Excellent staff create a home away from home
A number of guests comment that staff are excellent, repeatedly described as friendly and helpful. A few reviews state that the hotel feels like a home away from home, largely thanks to the staff who seem to be welcoming and interested in their guests.
positive:
Well maintained rooms and communal spaces
Rooms and communal spaces seem to be well presented and well maintained. Guests comment that the interior decor is potentially dated, but that rooms are clean and comfortable, and that everything you'd need is provided and thought of.
positive:
Great location with plenty of restaurants nearby
Some reviews state that the location of the hotel is ideal, just a short drive from the Santa Fe Plaza, and with a number of good restaurants within easy walking distance of the hotel. There seems to be plenty of parking available.
Negative Reviews
negative:
Bland, basic breakfast
A number of guests comment that the breakfast is far from gourmet, which it is described as on the hotel website. The breakfast seems to be basic and bland, offering a limited range of options.
negative:
Poorly presented exterior
A few reviews mention the exterior of the hotel, which seems to be poorly presented in relation to the hotel interior. Guests comment that there is litter in the parking lot, and that the hotel building itself and railing around the lot could do with being repainted.
negative:
Temperamental showers
A couple of guests comment on the showers, which reportedly alternate between providing freezing cold water and scalding hot water.