Hotel Airport Inn - Chattanooga ex. Days Inn (Chattanooga, USA)

Though guests did not bring up the question of value for money, several said that they found the room rates to be exceptionally low. They reckoned that it was one of the cheapest ways to get a roof over their head in the area.

The majority of guests found the hotel to be pretty quite. Considering the proximity of the interstate they were actually quite surprised to be reporting that they had a quite and peaceful stay.

A number of guests mentioned enjoying a swim in the heated indoor pool, saying it was a great way to unwind after a long day.

This was by far the most common and most serious complaint. Guests after guest said that the whole property was in a very poor condition, both inside and out. They reckoned that upkeep had fallen so far behind that only a very comprehensive renovation could now return it to an acceptable condition.

It was hard to find a guest who was happy with the cleanliness of their room. While most were dissatisfied in some way, some were very unhappy mentioning serious problems like black mold and absolutely filthy carpets.

An extraordinary number of guests mentioned that the hotel failed to issue enough towels for the number of guest in the room, and simply refused to issue more when requested. Guests ended up having to use their own towels, if they had brought them, or share with their partner.