Positive Reviews
positive:
Unbeatable convenience.
Being able to check into a hotel directly after landing, or just before boarding, is a fantastic luxury for a traveller. If you have an extended layover, you'll be even more thankful, as you don't need to head past security to find overnight accommodations.
positive:
A sleek, modern style.
The interior spaces here are committed to a bold, decidedly contemporary flavour that comes across in everything from its furniture to hallway lighting. It fits in nicely with some of Singapore's advanced architecture, and ensures a clean, polished experience.
positive:
Unexpected facilities.
You may not be looking for a library or swim-up bar when checking into an airport hotel, but they're here. A spacious common lounge and a fitness area round out the experience and make it a versatile stay for both families and solo travellers, and in-house dining ensures you won't go hungry between flights.
Negative Reviews
negative:
Requires a flight.
In order to access your room, you'll need to either enter through security or disembark from a flight. This also means you'll need to have a flight at some point, and can't rely on the hotel to provide you with standard accommodations midway through exploring Singapore.
negative:
Short booking slots.
Rooms are booked in segments of six hours, and must be renewed promptly if you intend to stay any longer, as the hotel often rents out your room to incoming guests toward the end of your slot. Be sure to inform the staff beforehand if you require extra time.
negative:
Excessive check-in waits.
The large number of available rooms often leads to bottlenecks in the check-in process, as guests are frequently coming and going from the property. There aren't always enough staff members to address this issue, which could cause delays in reaching your room or flight.