Positive Reviews
positive:
On-site dining hits the spot
This hotel is situated close to a host of restaurants nearby. However, guests have been thoroughly pleased with the on-site dining options at this hotel. Kem's Restaurant caters well for guests and room service food is of a high standard and is delivered promptly.
positive:
Staff clearly love their job
Many reviews have commended this hotel for the excellent staff that work here. Guests have boasted on their behalf saying that it is clear that they love what they are doing and are always more than happy to serve guests and be of assistance where ever they can be.
positive:
Convenient airport access
This hotel is situated close to the Oklahoma City Airport thus offering convenience for guests needing to travel. The convenience does not end at this hotel's location as guests are also offered use of the complimentary airport shuttle service at this hotel.
Negative Reviews
negative:
Housekeeping staff lacked attention to detail
Some reviews have indicated that the housekeeping staff at this hotel did not go out of their way on every occasion. On some days rooms were not cleaned at all and on other days, an adequate effort was given resulting in only a half tidy and half clean room.
negative:
In-room amenities need some improvements
Some guests have not been pleased with the in-room amenities offered by this hotel. Particularly in the bathroom, a few features were not in a working condition and this resulted in inconvenience to guests in some cases. Guests complained about bathroom drains not draining properly and showers sometimes leaked onto the bathroom floor.
negative:
Spotty internet service
Although this hotel offers its guests free internet service, there have been complaints relating to the speed of the internet and the reliability. Pages on the internet are slow to load and, in some instances, certain devices cannot connect. This did not on any occasion ruin any guest's stay but did cause some frustration, as suggested by reviews.