Positive Reviews
positive:
Courteous and helpful staff members
Many past guests were really pleased by the level of service they received when staying at the hotel. The staff members, from the restaurant personnel to front desk operators, were regularly described as very courteous, professional and accommodating overall.
positive:
Great base to get around Springfield
With a varied selection of dining choices, stores and even attractions within walking distance, the accommodation’s location off Interstate 44 was generally seen by former visitors as a great base from which to explore all that Springfield has to offer.
positive:
Spacious and well-equipped fitness center
For those that used the facility, the hotel’s fitness center was typically highly rated by previous guests. It was claimed that the fitness room contains a wealth of exercise equipment to suit essentially all workout routines.
Negative Reviews
negative:
Basic rooms missing expected amenities
Rooms at the accommodation have been labeled as somewhat simplistic by previous visitor. This opinion was mainly formulated by the supposed omission of standard amenities such as microwaves and refrigerators – although the latter are said to be available upon request.
negative:
Breakfast not inclusive with staying
Whilst the hotel’s on-site restaurant serves it each day, breakfast is not included with the standard price of staying – something that has understandably proven to be an issue for a sizeable number of past guests.
negative:
Dated air conditioning not the best
The reportedly old air conditioning units were a source of complaint for several former visitors to the accommodation. Along with occasionally getting labeled as noticeably noisy, the air conditioning units were said to be ineffective at times.