Positive Reviews
positive:
Very convenient airport location
This hotel is situated close to the Albuquerque International Sunport Airport. Some guests stay at this hotel for the convenience it offers through its location. Furthermore, this hotel is not just moments away from the airport, but it offers a complimentary shuttle service to and from this airport.
positive:
Free parking offered
Guests have been pleased to find out that no parking fee was due to be paid come the end of their stay. Many other hotels similar to this one offer parking, except at a hefty fee. Guests at this hotel have therefore budgeted for such an expense but were able to save the money and use it elsewhere.
positive:
Effortless, excellent service offered
Upon arrival at this hotel, guests are immediately greeted with warm, friendly front desk staff who are happy to be of assistance in whatever way they can be. Reviews indicate that the staff at this hotel are naturally and effortlessly kind and offer great customer service which has complimented guests' stays at this hotel.
Negative Reviews
negative:
No complimentary breakfast
Guests have not been particularly happy with the breakfast setup offered by this hotel. Reviews suggest that guests had been expecting a free breakfast but were disappointed to find out that breakfast can be enjoyed but at a somewhat large expense.
negative:
Noisy in-room experience
Several reviews have seen guests complain about the sound proofing efforts made by this hotel. Guests can easily hear the neighbors in the nearby rooms due to thin walls and some of the in-room features, such as the bathroom ventilation fans, cause a disturbance as well.
negative:
Housekeeping leaves something to be desired
A few complaints have been made regarding the level of service offered by housekeeping staff at this hotel. Guests have returned to an untidy and dusty room and have, on some occasions, been disappointed with the state of the rooms upon arrival.