Holiday Inn Express - Plattsburgh, an IHG Hotel (Plattsburgh, USA)

Most guests love that the hotel has an indoor and an outdoor pool, saying that both are kept clean and warm, and that pool towels are readily available. Several guests mention that the spa tub is a treat, noting that hot water keeps the kids at bay.

Many guests note that the employees are friendly and accommodating, saying that they go to the extra mile to keep the guests satisfied and happy. Few guests say that all minor issues, which rarely come up, are quickly addressed, and that the customer service is excellent.

Some guests say that the continental breakfast offers great variety and that it is replenished often during breakfast hours. Several guests note that the pastries and bagels are fresh, and accompanied by a great selection of juices, and great coffee.

Some guests say that the Internet access can be spotty at times, disconnecting occasionally and then not allowing access on a re-try. They suggest using personal Internet plan if experiencing connectivity issues, and asking for rooms closer to the lobby, as the Wi-Fi signal is stronger there.

Several guests note that parking is tight at the property, and there are too few parking spaces, especially if the hotel is booked. Some guests suggest discussing this with the front desk, as the management is able to find nearby alternative parking at no additional cost.

Some guests say that bathrooms are rather small, and that the space is sacrificed in order for the rooms to be more spacious. They say that this creates problems when using the bathrooms as only one person can fit in comfortably. Few guests say that bathrooms are not properly ventilated, which enables steam build up and increases humidity.