Positive Reviews
positive:
Convenient, central location
Many guests have appreciated the hotel's location, as it sits right along Interstate 64 and is close to Busch Gardens, Hampton University, and Peninsula Town Center. The area has many restaurants and shopping venues for guests to enjoy, as well.
positive:
Friendly and helpful staff
A number of guests have had nice things to say about the hotel's staff. These staff members are said to be very friendly and many of them go above and beyond the call of duty to ensure that each and every guests is having a wonderful stay.
positive:
Very good breakfast
Past guests have liked the hotel's breakfast, saying that it has enough variety to keep guests satisfied and that the food is very good. Guests have also noticed that items in the buffet are replenished very quickly as the morning goes on.
Negative Reviews
negative:
Small rooms
There have been complaints about the size of the rooms at this hotel, as many of them are quite small and have left guests very cramped. The bathrooms, in addition, are very small, which can lead to problems for guests who like to get ready for the day in this room.
negative:
Noisy at times
Guests have said that there is noise coming from the hallways, neighboring rooms, and bars around the hotel. This made it difficult for these guests to sleep at night and lessened their overall experience when staying at this property.
negative:
Malfunctioning elevator
Numerous guests have complained that the elevator doesn't work properly and you might have to push the button many times to get it to the right floor. This caused guests to feel unsafe when using it.