Holiday Inn Express Cincinnati West, an IHG Hotel (Cincinnati, USA)

Guests often remark that they are greeted warmly by every member of staff they meet, from housekeeping to management, and they frequently single out the front desk staff and breakfast hosts for their friendly and professional customer service. Many travelers are impressed by the outdoor saltwater pool, noting it is older but very well maintained and inviting in the warmer months.

Guests generally describe the rooms as very well maintained, quiet, and spacious, with "homey" decor. Many tired travelers report an excellent night's rest in a comfortable bed, and the in-room microwaves and mini fridges are much appreciated amenities as well. Pet owners appreciate the hotel's pet friendly policy and the nearby walking area.

Many guests enjoy the hotel's location in a quiet, wooded area about 20 minutes outside downtown Cincinnati, noting the I-275 and I-74 are easily accessible and the plaza across the street offers a grocery store, Kohls, and plenty of fast food restaurants.

Though many guests describe the rooms as comfortable and well-maintained, the property is older and the decor and furnishings are dated. The carpets are showing some wear, and some have also noted peeling paint.

Several guests have reported the Wi-Fi is a bit slow or difficult to access. The hotel offers smoking rooms, and a few non-smoking guests have been put off by the odor of stale cigarette smoke and air freshener in the hallways.

Though many guests describe the rooms as clean, others have been unimpressed by the overall level of housekeeping. A small group of guests have been let down by the complimentary breakfast or felt the front desk staff were inhospitable.