Hanoi Luxury Hotel (Hanoi, Vietnam)

Guests were impressed with the level of cleanliness in their guest rooms and praised the housekeeping staff for their hard work and friendly attitude. The rooms are cleaned regularly and your towels are replaced often.

Reviewers found the reception staff to be very pleasant and helpful. The reception staff are approachable and will happily give you directions for local attractions or help you book a taxi.

The hotel offers free high-speed Wi-Fi in all guest rooms and public areas of the hotel. Guests indicated that they found the Wi-Fi signal in their private rooms to be very good and that the Wi-Fi was easy to connect to.

Reviewers have reported that they were overcharged for many of the services at this hotel. Reviewers found that the staff over-inflated the exchange rate in the hotel's favour and that they would quote guests higher prices than the actual prices for tours. Some reviewers also reported that the staff would tell guests they did not have small change and so you would find yourself paying extra.

Some guests have indicated that there were rodents in the hotel. Guests have reported being able to hear them running in the ceiling and between walls and that some guests saw rats in the street outside the hotel. Guests feel that the hotel should be working towards removing the rodents as best as they can.

Although the location of the hotel is quiet, reviewers have indicated that they sometimes found it difficult to sleep due to the noise in the hotel. The rooms are not soundproofed and so you can be disturbed by guests in other rooms. The noise levels in the rooms close to the reception is particularly bad.