Guesthouse Quality Inn (West Springfield, USA)

Guests spoke very favorably about the staff and sometimes took the time to specifically mention employees by name in their reviews. They said the employees consistently did anything they could to make stays as good as possible, and usually had upbeat, accommodating attitudes during conversations.

There was a general opinion that the housekeepers and maintenance staff associated with this property seem to take great pride in their jobs and do things in a very meticulous manner. This property has undergone some maintenance, and guests loved the outcome of those efforts, along with the general tidiness of the accommodations.

Many guests who identified themselves as being familiar with hotel rates in the area said the prices offered here were among the best around. Some guests even said they make it a habit to stay here when they want good-quality accommodations on a modest budget.

Many rooms here face the highway, and guests who were placed in those accommodations frequently had trouble sleeping due to the noise level of the passing traffic. With that in mind, it's smart to bring a pair of earplugs, or see if you can get put into a room that's as far away from traffic as possible.

Although guests generally liked that this property offers a free breakfast, there were numerous comments that the items offered weren't great. For example, guests said they would have liked to see healthier fare, and noted that some items tasted a little stale.

Guests who used the elevator at this hotel said it was often slow or jerky. Some guests said it broke down frequently too, but was swiftly repaired.